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Multilayer Solutions - Privacy Policy

Privacy Policy

Effective Date: 22 May 2025

Website: www.multilayertrading.com

Company: Multilayer Trading (Pty) Ltd

Registration: 2015/313443/07

Contact Email: helpdesk@multilayertrading.com

1. Overview

At Multilayer Trading, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Protection of Personal Information Act (POPIA) and other relevant laws of South Africa.

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This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, interact with us, or purchase our commercial refrigeration products or services.

2. What Information We Collect

We only collect personal information that is necessary for our business operations. This

includes:

Information You Provide to Us:

  • Your name and surname

  • Email address and contact number

  • Physical or delivery address

  • Company name and VAT number (if applicable)

  • Any other information you choose to share (e.g. in enquiries or quote requests)

Information We Collect Automatically:

  • IP address and browser type

  • Device information

  • Website usage data (e.g. pages visited, time spent)

  • Cookies and tracking technologies (see section 8)

3. Why We Collect Your Information

We collect and use your personal information to:

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  • Respond to enquiries or quote requests

  • Process and deliver orders

  • Issue invoices and manage payments

  • Provide after-sales support

  • Communicate important updates or offers (with your consent)

  • Meet our legal and compliance obligations

  • Improve our website and customer experience

  • Detect and prevent fraud or security breaches

4. Legal Grounds for Processing (POPIA)

Under POPIA, we process your information based on the following legal grounds:

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  • Your consent (where required)

  • Contractual necessity – to provide goods or services

  • Legal obligation – to comply with the law

  • Legitimate interests – such as improving our services or protecting our business

5. How We Protect Your Information

We take security seriously. We use appropriate technical and organisational measures to protect your personal data, including:

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  • Secure servers and encrypted systems

  • Password-protected systems and restricted access

  • Regular security reviews and updates

  • Staff training on data protection

6. Who We Share Your Information With

We may share your information with:

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  • Trusted service providers – for delivery, payments, IT support, etc.

  • Regulators or legal authorities – where required by law

  • Professional advisors – such as lawyers, auditors, or consultants

  • Business partners – only where necessary and always under strict confidentiality

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We ensure all third parties comply with data protection laws and handle your data responsibly.

7. Data Retention

We keep your personal information only as long as necessary for:

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  • The purpose it was collected

  • Legal, accounting, or tax requirements

  • Our legitimate business interests

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Once no longer needed, your information is securely deleted or anonymised.

8. Cookies and Website Tracking

We use cookies and similar technologies to improve your browsing experience. These tools help us:

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  • Remember your preferences

  • Understand website usage

  • Improve site functionality and marketing

  • ​

You can manage cookie preferences via your browser settings. Blocking cookies may limit some features.

9. Your Rights Under POPIA

As a data subject, you have the right to:

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  • Access the personal information we hold about you

  • Update or correct your information

  • Object to certain types of processing (like direct marketing)

  • Withdraw your consent (where applicable)

  • Request deletion of your information (where legally permissible)

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To exercise these rights, please contact us using the details below.

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If you’re not satisfied with how we handle your personal information, you can lodge a complaint with:

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Information Regulator of South Africa
Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg

10. Direct Marketing

We will only send you marketing emails or messages if:

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  • You have given us explicit consent, OR

  • You are an existing customer and we’re offering similar products/services

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You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

11. International Transfers

We do not routinely transfer personal information outside South Africa. If we ever do:

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  • We will ensure the receiving country has adequate data protection laws, OR

  • We will use legally approved safeguards (e.g., data processing agreements)

12. Changes to This Policy

We may update this policy from time to time to reflect legal, operational, or technological changes. Any updates will be posted here with a new “Effective Date.”

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We encourage you to review this policy regularly.

13. Contact Us

If you have questions about this policy, your rights, or how we handle your data, please contact:

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Privacy Officer


Multilayer Trading (Pty) Ltd
Email: info@multilayertrading.com
Tel: +27 (0) 21 851-9616
Address: The Grove Business Estate, Ou Paardevlei Rd, The Interchange, Somerset West, 7130

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